ElitePDFSuite ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (elitepdfsuite.com) or use our software products (PDF Reader Elite and PDF Suite Elite).
1. Information We Collect
1.1 Website Visitors
When you visit our website, we may collect:
- Usage Data: Pages visited, time spent on pages, referring URL, browser type, and device information. This data is collected through standard web analytics tools.
- Contact Information: If you use our contact form, we collect the name, email address, and message content you provide.
1.2 Software Users
When you use our software, we may collect:
- Anonymous Usage Data: General information about how the software is used, such as features accessed and crash reports. This data does not include personally identifiable information or the content of your documents.
- System Information: Operating system version and basic hardware specifications to ensure compatibility and improve performance.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our website and software products.
- Respond to your inquiries and provide customer support.
- Analyze usage patterns to improve user experience.
- Diagnose and fix technical issues.
- Comply with legal obligations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and software, subject to confidentiality obligations.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Third-Party Software
Our software installer may include optional offers from third-party partners. If you choose to accept these offers, the third-party software will be subject to the third party's own privacy policy and terms of use. We encourage you to review the privacy policies of any third-party software you choose to install.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Documents
Our software processes your PDF files locally on your computer. We do not upload, access, or store the content of your documents on our servers. Your files remain private and under your control at all times.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.
8. Children's Privacy
Our products and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or software after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our Contact page.